Terms and Conditions

By accessing this site you agree to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. We may at any time revise these terms and conditions without notice. It is the users’ responsibility to ensure you regularly review them for any changes.

Check your products when you receive them

At Westdex Pet Products we pride ourselves on the quality of our products.
We ask that you check your products carefully, before using them on your pet, to satisfy yourself that they are free from any manufacturing defects which may shorten the expected life of your purchase. This ensures that if a product is damaged sooner than expected you can be satisfied the product was sound to begin with and any damage is a result from an accident or general wear and tear.

We also ask you to consider if the items purchased will suit the nature and temperament of your pet and the environment in which you plan on using our products. If you have any doubt about the quality or the suitability of the products you have purchased, contact us immediately to arrange a return.

It is your responsibility to ensure purchased products are fit for the intended use. Westdex Pet Products accepts no liability for loss, damage, injury or death or consequential loss to any property, person or animal resulting from the use or misuse, incorrect fitting or failure of any of our products. You hereby indemnify and agree to keep fully and effectually indemnified Westdex Pet Products, its officers, directors, employees, agents, licensees and suppliers from and against all losses, expenses, damages and costs including legal fees on an indemnity basis resulting from any product purchased from Westdex Pet Products. It is agreed that in consideration for the supply of the product to you, the liability Westdex Pet Products from any claim, by or on behalf of you the Buyer, their Executors, Administrators and Assigns whether in contract, tort (including negligence) or otherwise for any loss or damage, including consequential loss arising out of or in connection with, or resulting from the manufacture, sale, delivery, resale, replacement or use of the product is hereby excluded to the fullest extent permissible by law whether such loss is caused by or contributed to by negligence or willful act of Westdex Pet Products.

Faulty Items

If an item has a demonstrable manufacturing defect we will happily replace the item. Check your products carefully to ensure you are 100% satisfied with the quality finish of the products you have purchased before using them. If your product is worn or used and then is damaged via general use or misadventure – this is not considered defective. We don’t guarantee that our products will last any set period of time – they can just as easily be destroyed in the first hour as they can 18 months later. However we do go to great lengths to ensure products we supply are of high quality, with strong fabrics and fittings.

Product Warranty:

None of our products are sold with Express Warranties or Extended Manufacturers warranties. We do not guarantee that our products will last any set period of time, animals can be unpredictable – pet products can just as easily be destroyed via misadventure in the first hour of use as they can 18 months later.
However, all our products are sold with a consumer guarantee. The law automatically gives consumers rights when they buy goods and services from a Queensland business. These are called consumer guarantees. Visit Qld Office of Fair Trading here
We warrant our products are free of defects in materials and workmanship that result in failure during normal usage. To the extent that the law allows we will not be held responsible for any loss, incidental or consequential damage, or loss arising out of use (unauthorised or otherwise) of our products.

Westdex Pet Products reserves the right to alter our warranty policy. Any misuse or abuse of product may void the warranty.
If you have any questions or concerns regarding any product, please contact us to ensure the items you want to purchase are going to meet your needs and perform to your expectations.

Returns Policy

Please contact admin@westdex.com.au in regard to any items that need to be returned. Credits will be issued or replacement stock offered where an incorrect or faulty item has been delivered. All credits and replacements will be at the discretion of Westdex Pet Products.
Goods cannot be returned later than 21 days from invoice date.

Pricing and availability.

The total price of your goods will be stipulated at the time you place your order. All prices are in Australian Dollars.

We try to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date and give you the option of changing your order (subject to availability).

We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Gift Certificates

Purchased Gift Certificates are valid for a period of 12 months from date of purchase. Please insure you use your certificate within 12 months of purchase.